Frequently Asked Questions

Find answers to common questions about our outdoor gear and apparel

How do I determine the right size for technical outerwear?

We provide detailed size charts on every product page. For technical layering, we recommend your usual size for a standard fit, or sizing up if you plan to wear multiple heavy layers underneath.

Are your materials sustainably sourced?

Yes, we prioritize eco-friendly fabrics, including recycled polyesters and RDS-certified down, to ensure our mountain gear has a minimal environmental footprint.

How should I wash my waterproof jackets?

We recommend machine washing on a cold, gentle cycle with a specialized technical cleaner. Avoid fabric softeners and tumble dry on low heat to reactivate the DWR coating.

Do you offer a warranty on climbing equipment?

All Mountain Equipment hardware and apparel are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.

Can I change my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 30 minutes of placement by contacting our support team.

Do you ship internationally for alpine expeditions?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.